To download a backup of your databases from, please install a FTP client software such as FileZilla

Server address (DNS): <yourSubDomain>

login: same as for FileMaker Admin Console

password: same as for FileMaker Admin Console

IMPORTANT : we draw your attention to the fact that a physical access to a file by a malicious person creates a very important risk. That is why we recommend that you do not download backups unless you have a compelling need to do so. One of the advantages of the cloud is precisely that there is no physical access possible... unless you download copies.